The following privacy policy is applicable to the Eagle Truck Centre Website & Mobile App.
Who We Are
Our website address is: https://www.eagletruckcentre.com.au.
What Personal Data We Collect and Why We Collect It
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to assist with spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to determine whether you use it. The Gravatar privacy policy is available at https://automattic.com/privacy/. Once your comment is approved, your profile picture will be publicly visible alongside your comment.
Media
If you upload images to the website, you should avoid uploading images containing embedded location data (EXIF GPS). Visitors may be able to download and extract location data from images published on the website.
Photos uploaded through the mobile app may be viewed by Eagle Truck Centre for diagnostic purposes. These images are stored on secure web servers and are not publicly accessible.
Location Data
When using the mobile app, your location data may be shared with Eagle Truck Centre to assist with locating your vehicle and dispatching repair services.
You may be prompted by your device to allow location access when registering or using the app. Location data may be used to:
- Locate your vehicle
- Dispatch repair services
- Display trip history within receipts
- Assist with support requests
- Troubleshoot software issues
You can choose from the following location settings:
- Allow All The Time – Location data may be collected even when the app is not actively in use.
- While Using The App – Location data is collected only while the app is active or a support request has been submitted.
- Deny – Location services are disabled. The app can still be used, however repair requests cannot be submitted.
Location permissions can be managed at any time through your device settings.
Contact Forms
Information submitted through contact forms is sent to Eagle Truck Centre via email. We may contact you using the details you provide regarding your enquiry.
Cookies
Cookies are small files stored on your device that help improve website functionality and user experience.
Our website and mobile app may use cookies and third-party services that utilise cookies to analyse usage and improve performance. You may choose to accept or decline cookies through your browser settings.
If you leave a comment, cookies may store your name, email address and website details for convenience. These cookies typically remain active for one year.
Additional cookies may be used for login sessions, screen preferences and content management functions.
Embedded Content From Other Websites
Articles on this website may contain embedded content such as videos, images and articles. Embedded content behaves exactly as if you had visited the originating website directly.
Third-party websites may collect data, use cookies and track your interaction with their content.
Analytics
We use analytics tools, including Google Analytics, to understand how our website and services are used, improve functionality and measure marketing performance.
Who We Share Your Data With
We do not sell or share your personal information with unrelated third parties. Information collected is used solely by Eagle Truck Centre and its authorised service providers where required to operate the service.
How Long We Retain Your Data
Comments and associated metadata may be retained indefinitely.
If users register on our website or mobile app, personal information provided in user profiles is stored securely. Users may view, edit or delete their personal information at any time, except usernames.
Your Rights Over Your Data
You may request a copy of any personal data we hold about you and may request that your personal information be deleted, subject to any legal, administrative or security obligations.
Where Your Data Is Sent
Visitor comments may be processed through automated spam detection services.
The Eagle Truck Centre mobile app is provided free of charge and is intended for use as supplied.
By using our services, you consent to the collection and use of information in accordance with this Privacy Policy.
Information Collection and Use
To provide and improve our services, we may request certain personally identifiable information. Information collected is retained and used in accordance with this Privacy Policy.
The app may also use third-party services that collect information for identification and operational purposes.
Log Data
In the event of an app error, we may collect information such as IP address, device type, operating system version, app configuration, usage dates and times, and diagnostic data.
Service Providers
We may engage third-party service providers to:
- Provide services on our behalf
- Facilitate app functionality
- Perform service-related tasks
- Analyse service usage
These providers may have access to personal information solely for the purpose of performing their assigned functions.
Security
We take reasonable steps to protect your personal information. However, no method of electronic transmission or storage can be guaranteed as completely secure.
Links To Other Sites
Our services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and recommend reviewing their privacy policies.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
This policy is effective from 7 July 2022.
Contact Information
- 79 Hartley Road, Smeaton Grange NSW 2567
- 104 Russell Street, Emu Plains NSW 2750 (Truck Tyre Centre)
- Postal Address: 13 Price Ridge, Leppington NSW 2179
- 1300 223 444
- [email protected]